Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or smartphone) when you visit our website. They help us remember your preferences and improve your browsing experience.

2. How We Use Cookies

2.1 Essential Cookies

These cookies are necessary for the website to function properly:

  • Session management
  • Security and fraud prevention
  • Authentication
  • Load balancing

2.2 Performance Cookies

These help us understand how you use our website:

  • Google Analytics - for traffic analysis
  • Page performance monitoring
  • Error tracking

2.3 Functionality Cookies

These enhance your user experience:

  • Remembering your preferences
  • Shopping cart persistence
  • User account data

2.4 Marketing Cookies

These track your browsing to deliver personalised advertising:

  • Facebook Pixel
  • Google Ads (when consented)
  • Retargeting cookies

3. Third-Party Cookies

We work with the following third parties who may place cookies:

  • Google Analytics: Website traffic analysis
  • Shopify: E-commerce functionality
  • Facebook: Advertising and tracking
  • PayPal: Payment processing
  • Stripe: Secure payments

Each third party has their own privacy policy governing their cookie use.

4. Cookie Duration

4.1 Session Cookies

Deleted when you close your browser. Used for temporary data like shopping carts.

4.2 Persistent Cookies

Remain on your device until they expire or you delete them. Typically last 6-12 months.

5. Managing Cookies

5.1 Cookie Preferences

You can control cookie preferences through our cookie banner at the bottom of the website. Click "Manage Preferences" to select which types of cookies to allow.

5.2 Browser Settings

You can also manage cookies through your browser:

  • Chrome: Settings → Privacy and security → Cookies
  • Firefox: Preferences → Privacy & Security → Cookies
  • Safari: Preferences → Privacy → Cookies
  • Edge: Settings → Privacy → Cookies

5.3 Impact of Disabling Cookies

Disabling cookies may affect website functionality:

  • Shopping cart may not persist
  • Login functionality may not work
  • Some features may be unavailable

6. Your Rights

Under UK and EU law, you have the right to:

  • Be informed about cookies before they are placed
  • Consent to non-essential cookies
  • Withdraw consent at any time
  • Know which cookies we use and why

7. Do Not Track

If your browser sends a "Do Not Track" signal, we will respect this preference and limit tracking cookies, though essential cookies will still be used.

8. Changes to This Policy

We may update this Cookie Policy periodically. Changes will be posted on this page with an updated date.

9. Contact Us

For questions about our cookie use, contact us at:

Email: info.extolinternational@gmail.com

Phone: +44 7387 471900

Last updated: November 2024