Terms & Conditions
Last Updated: November 30, 2024
1. Introduction
These Terms & Conditions ("Terms") govern the use of the ExtolMart UK website and services. By accessing and using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.
2. About Us
ExtolMart UK Ltd is registered as a limited company in England and Wales under Company Number 12345678. Our registered office is located at Unit 123, Business Park, London, EC1A 1BB, United Kingdom. Founded by Vikas & Shraddha Koshiya, we are committed to providing high-quality grocery delivery services across the UK while complying with all applicable UK law.
3. Customer Rights
3.1 Consumer Rights
You have statutory consumer rights under UK law (Consumer Rights Act 2015). These Terms do not exclude, limit, or restrict these rights. All goods supplied are sold with statutory guarantees of quality and fitness for purpose.
3.2 Product Information
We aim to provide accurate product descriptions, prices, and images. However, we do not warrant that descriptions, images, or prices are completely accurate or error-free. If you receive incorrect items or products that do not match the description, please contact us within 7 days for a refund or replacement.
3.3 Faulty Products
If you receive faulty or damaged products, please report this within 48 hours of delivery. We will investigate and provide a full refund or replacement at no cost to you.
4. Order Placement & Acceptance
4.1 Order Process
By placing an order, you are making an offer to purchase. We reserve the right to accept or reject any order at our discretion. An order is accepted when we send you a confirmation email with order details.
4.2 Pricing
All prices are displayed in British Pounds (GBP) and include VAT at the applicable rate. Delivery charges will be added at checkout. We reserve the right to correct pricing errors.
4.3 Payment
Payment is required at the time of ordering. We accept all major credit/debit cards and other payment methods as displayed on our website. Your payment will be processed securely.
5. Delivery
5.1 Delivery Areas
We deliver across the UK mainland. Delivery to Northern Ireland, Scotland, and remote areas may incur additional charges. Check availability at checkout.
5.2 Delivery Times
We aim to deliver within the stated time window. Occasionally, delays may occur due to unforeseen circumstances. We will contact you if delays are expected.
5.3 Delivery Charges
Standard delivery is free on orders over £35. Orders under £35 incur a delivery charge of £3.99. Express delivery options are available at checkout.
6. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. You irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
7. Contact Us
If you have questions about these Terms, please contact us at info.extolinternational@gmail.com or call +44 7387 471900.