Help Center
Find answers and get the support you need
Orders & Tracking
Learn about placing orders and tracking shipments
Delivery & Shipping
Information about delivery times and shipping
Returns & Refunds
Return items and get refunds easily
Payment & Billing
Questions about payment methods and billing
Account & Profile
Manage your account and settings
Security & Privacy
Learn about data protection and security
Quick Links
Common Issues
Order not arrived
If your order hasn't arrived within the estimated delivery time, here's what to do:
- Check your tracking information
- Contact carrier for delivery status
- If genuinely lost, contact us
Damaged item received
Report damaged items within 48 hours with photos:
- Take photos of damage
- Email info.extolinternational@gmail.com with photos
- We'll send replacement immediately
Payment failed
If your payment didn't go through:
- Try a different payment method
- Check card details and expiry
- Contact your bank if issues persist
Account not working
Having trouble with your account:
- Try resetting your password
- Clear browser cache & cookies
- Try different browser or device
Still need help?
Our customer support team is always ready to assist. Reach out through your preferred channel.