1.1 Coverage

We deliver to most areas across the United Kingdom, including England, Wales, and parts of Scotland. We offer deliveries to Northern Ireland and other remote areas, though these may incur additional charges.

1.2 Availability Check

Enter your postcode at checkout to check delivery availability and estimated delivery dates for your location.

1.3 Non-Deliverable Areas

Some postcodes may not be eligible for delivery. In such cases, we will notify you at checkout and suggest alternative options.

2.1 Standard Delivery

• Timeframe: 2-3 business days
• Cost: Free on orders over £35, £3.99 on orders under £35
• Availability: Monday - Saturday delivery slots

2.2 Next-Day Delivery

• Timeframe: Next working day delivery
• Cost: £8.99
• Cutoff: Orders placed before 2 PM (Mon-Fri) for next-day delivery

2.3 Same-Day Delivery

• Timeframe: Same day (Monday - Friday only)
• Cost: £14.99
• Cutoff: Orders placed before 10 AM for same-day delivery
• Availability: London and selected areas only

2.4 Remote Area Delivery

• Timeframe: 5-7 business days
• Cost: Additional surcharge applied at checkout
• Availability: Scotland Highlands, Islands, and Northern Ireland

3.1 Standard Charges

• Orders under £35: £3.99
• Orders £35 and above: FREE
• Next-Day Delivery: £8.99
• Same-Day Delivery: £14.99

3.2 Additional Charges

• Remote areas surcharge: £2-10 (depending on location)
• Weekend delivery premium: £3-5

3.3 Free Delivery Promotions

We occasionally offer free delivery promotions. These will be clearly displayed on our website and applied automatically when eligible.

4.1 Order Processing

After placing your order, we will confirm receipt within 2 hours via email. Items are then picked and packed the same day for next-day delivery (or according to your selected delivery date).

4.2 Packaging

All products are carefully packed to prevent damage during transit. Perishable items are packed with ice packs to maintain temperature. We use recyclable and eco-friendly packaging materials where possible.

4.3 Temperature Management

• Ambient items: Standard packaging
• Chilled items: Insulated boxes with ice packs
• Frozen items: Separate compartments with dry ice when needed

4.4 Delivery Day

You will receive SMS and email notifications with:

• Delivery confirmation with 2-hour delivery window
• Real-time tracking of your delivery
• Driver contact information

5.1 Address Accuracy

Please ensure your delivery address is accurate and complete, including postcode. We are not responsible for delivery failures due to incorrect address information provided by the customer.

5.2 Supported Address Types

• Residential addresses
• Business addresses (Monday-Friday)
• Apartment/flat buildings (with accessible entrances)

5.3 Unsupported Address Types

• PO boxes
• Hotels or temporary accommodation
• Locations without street access

6.1 Signature Policy

For orders over £50, a signature may be required. Our driver will obtain a signature from an adult at the delivery address.

6.2 Absence at Delivery

If you are not available:

• The driver will leave a card with redelivery instructions
• Contact us to arrange a new delivery slot
• Perishable items may be left in a safe place if requested

6.3 Photo Evidence

Our drivers will take photos of your delivery location. This helps resolve any disputes about delivery.

8.1 Non-Delivery

If we fail to deliver within the agreed timeframe (not due to customer absence), contact us within 48 hours for a full refund or rescheduled delivery.

8.2 Damaged Goods

Report damaged items within 24 hours of delivery with photographic evidence. We will replace or refund the items.

8.3 Missing Items

If items are missing from your delivery, report this within 48 hours with evidence. We will investigate and provide replacement or refund.