Privacy Policy
1. Introduction
ExtolMart UK Ltd ("we", "us", or "our") operates the ExtolMart UK website. This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal data in relation to our services.
We are committed to protecting your privacy and complying with UK data protection laws, including the Data Protection Act 2018 (DPA 2018) and the General Data Protection Regulation (GDPR).
2. Personal Data We Collect
2.1 Information You Provide
- Name, email address, phone number
- Delivery address
- Payment and billing information
- Account creation details (username, password)
- Customer service inquiries and feedback
2.2 Information Collected Automatically
- IP address and device identifiers
- Browser type and pages visited
- Cookies and similar tracking technologies
- Location data (if permitted)
3. How We Use Your Data
3.1 We use your data to:
- Process and deliver your orders
- Process payments
- Send order updates and delivery notifications
- Provide customer support
- Improve our website and services
- Send marketing communications (with your consent)
- Comply with legal obligations
3.2 Legal Basis
We process your data under the following legal bases:
- Contract performance: To fulfil your orders
- Legal obligation: To comply with tax and regulatory requirements
- Legitimate interest: To improve services and prevent fraud
- Consent: For marketing communications
4. Data Sharing
We may share your data with:
- Delivery partners: To fulfil deliveries
- Payment processors: To process payments securely
- Service providers: For website hosting and customer support
- Legal authorities: When required by law
We do not sell or share your personal data with third parties for marketing purposes.
5. Your Rights
Under UK data protection laws, you have the right to:
- Access: Request access to your personal data
- Rectification: Correct inaccurate information
- Erasure: Request deletion of your data
- Restrict processing: Limit how we use your data
- Data portability: Request your data in a portable format
- Withdraw consent: Opt out of marketing communications
To exercise these rights, contact us at info.extolinternational@gmail.com or call +44 7387 471900.
6. Cookies
We use cookies and similar technologies to enhance your experience. You can manage cookie preferences in your browser settings. For details, see our Cookie Policy.
7. Data Retention
We retain your personal data for the duration necessary to fulfil the purposes outlined in this policy, typically 6 years for financial records and 2 years for marketing data, unless longer retention is required by law.
8. Security
We implement appropriate technical and organisational security measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no transmission over the internet is 100% secure.
9. Contact Us
For privacy inquiries or to exercise your rights, contact our Data Protection Officer:
ExtolMart UK Ltd
Email: info.extolinternational@gmail.com
Phone: +44 (0)20 7183 8750
Address: Unit 123, Business Park, London, EC1A 1BB
Last updated: November 2024